iYogi Reviews

Customers are not able to contact them for complaints. support[AT]iyogi.net is an undeliverable address. feedback[AT]iyogi.net is an undeliverable address and supportdock.com is also an undeliverable address. The telephone number 800-237-3901 is not a corporate phone number. This company is a RIPOFF.

Thanks for putting this discussion up. My 71-year old mother made the mistake of buying this, thinking it was legit. They were very polite and walked us through the download, but we had to run to a prior engagement. They said I could run the program(s) later. When I got home I started up the laptop and that’s where it sat. I could get to my desktop but it just froze up. Nothing. I called the customer service line quite irate and the tech began the EXACT same sales pitch the first guy did when we first called. He ran through almost the SAME steps over and over. They kept my poor mother on the line for almost 2 hours, doing the same thing over and over to NO avail. But in the meantime I did some searching online, initially under “PC Security Shield 2010″ and then under our favourite ‘iYogi’… Once I hit this page, I just told my Mom to hang up. She called her bank and already found that her initial purchase (supposedly $19.99) was not $60US. They said that since she’d authorized them to do it, that it was too late. But my parents decided to cancel the card to be safe and so no future ‘subscription’ fees were added. Good riddance to bad rubbish… avoid iyogi ppl. Thanks all.

Stay away from Iyogi. I have had nothing but problems with the support dock, which by the way has compatiblility issues with Windows 7. Support dock shut my machine down twice, and neither time could they fix the problem. I took it to a local shop after a week of frustration, and had it going in a few minutes. So I called to cancel my subscription, and was told I would have to pay another $59 to cancel. Needless to say, I hit the roof, and explained the problems Ihad had, and the amount I had spent getting it repaired. I finally got a full refund. Stay away as far as possible from this outfit. I spent three days just trying to get them to answer the 800 number. It is a mess, and a ripoff.

The iYogi new PC Setup Support made the whole process very fast and headache free.

I can’t believe a legitimate PC company would in any way endorse iyogi. Just google them before you try them, and you will see tons of dissatisfied customers. Iyogi has terrible customer service, hang ups, endless wait times and transfers. Watch out if you are looking for your money back, they will tell you that you can get a full refund if dissatisfied, but for reality, check google my friends! Anyone who rates this company anything other than one star is either an employee or just not in the know.

Maybe I was expecting too much from this little machine…I was looking for something that would be relatively fast on the internet but returned it after 2 weeks. Internet pages loaded extremely slow and I was not happy with Windows & STARTER version. I will say that battery life was amazing and weight and size were great however, if it won’t work well on the internet….what good is it? I will probably need to bump up to 13 inch screen to get Windows 7 premium, different processor and pay a little more.

It took two phone calls, 45′ of hold time, and an hour-and-a-half of letting them poke at my machine remotely, to learn that they know nothing about anything except Windows.
When they went into their sales pitch about how I should also pay them $350/year for “better protection from malware on the internet,” I explained that in 35 years, I’ve never used anti-virus software, had a virus, or known a co-worker who had. “Oh. You must have used Macintosh. Only computer professionals can understand Macintosh.”